These Terms and Conditions apply to all transactions and agreements between Sanderson Tree Care and its clients. Your acceptance & instruction to proceed with work confirms your acceptance of these terms.
All work carried out by Sanderson Tree Care is covered by Public Liability Insurance of £5,000,000. Work is conducted in accord with British Standard 3998 ‘Tree Work Recommendations’ where possible and unless specified otherwise.
Contractor - Sanderson Tree Care, representing all staff directly or indirectly employed by the company.
Client - a person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party.
Quotation - written specification of the works as discussed on site and given or sent to the client for their acceptance.
Works - refers to all aspects of tree surgery, Hedge trimming, stump grinding, liaison with local authorities, fencing, landscaping and any other tasks specified by the client
Contract - an agreement between Sanderson Tree Care and a client in which the client requires Sanderson Tree Care to undertake certain specified works and Sanderson Tree Care agrees to do this for a given cost.
All quotations and cost estimates are given without obligation. Typically we are prepared to hold our quote for a maximum of 2 months. After 2 months you may need to request a new quotation. Our prices generally rise over time with inflation.
The signed quote and service specification includes the limit and scope of works agreed to be undertaken. Any dimensions and percentages specified are by nature approximate. Most works are undertaken to the nearest appropriate pruning or access point.
If things change then the quote may change too. This might include:
- Changes to the specification of work.
- Changes to the site or tree condition since the initial site visit.
- Additional works you ask for whilst we are on site, these will be discussed on site, verbally agreed and added to the final invoice.
Sanderson Tree Care may, depending on the scale of work, require a deposit for materials, hired in machinery or labor costs which could be between 20% and 80%.
Tree Preservation Orders and Conservation Areas
Following client agreement to carry out work Sanderson Tree Care may check with the Local Planning Authority to see if any trees are subject to a Tree Preservation Order and have to submit the relevant planning application. In the event that the client cancels a proposed service then a consultancy fee of £150 will be charged for this work undertaken.
Stump Grinding
Where specified, stump grinding will be to a level approximately 6” below the adjacent ground and will not include any lateral roots unless specified. Arisings will be left on site and backfilled into the stump hole as a mulch. Note: stump grinding is NOT included as part of a removal job unless specified in the quotation.
Underground services
You must notify Sanderson Tree Care of the position of any underground services crossing the site where the work is to be undertaken and provide a plan showing the locations of underground services. You agree to indemnify and hold harmless Sanderson Tree Care for any damage to underground services as a result of negligence howsoever caused.
Ownership
You must inform Sanderson Tree Care if any of the trees, shrubs or hedges affected by or included in the service specification are not owned by you the appointing client.
Neighbors
You must inform neighbors, where appropriate, of any specified work at boundary locations. You will be responsible for any claims resulting from such works.
Children and pets
It is your responsibility to keep the working area free of children and pets.
Site hygiene
We’re unable to work on sites littered with dog or animal feces. It’s your responsibility to clear such mess before we arrive or may incur an additional fee for cleaning or clear up on the day. If this is not possible you may incur a rebooking callout fee.
Landlord Access
You must ensure that any tenants provide access to Sanderson Tree Care on the scheduled date of work. In the event of Sanderson Tree Care being unable to gain access you may incur a charge of 50% of the value of the proposed works.
Permissions
It is your responsibility to ensure appropriate consent to carry out the specified work has been obtained in writing prior to work starting.
Waste material
Cuttings, wood, chippings etc may be removed as part of the service where specified. Once agreed on quotation waste will become the property of Sanderson Tree Care. Should the client change their mind about removing waste they should contact Sanderson Tree Care at least 48 hours prior to works starting to facilitate. Failure to do so may incur charges.
Site
Sanderson Tree Care takes all reasonable precautions to avoid damage to fences, gates, walls, paths and the site in general. This does not include damage to the site occurring through reasonable and proper execution of the work.
Maintenance
Subsequent maintenance of trees and the site after completion of the work is not included unless specified in the quotation.
Tree death
Sanderson Tree Care will not be liable for the failure of any trees, shrubs or plants which fail to take for reasons beyond our control or for any tree which dies following heavy reduction or pollarding.
Subcontracting
Sanderson Tree Care reserves the right to subcontract all or part of the commissioned works. Such works remain subject to these terms and conditions.
Sanderson Tree Care reserves the right to delay or cancel works that are: deemed hazardous, affected by inclement weather, likely to interfere with wildlife habitats, or otherwise compromised by events or failure to act on your responsibilities. In the case of force majeure the contract may be suspended or canceled.
As the customer you have the right to cancel this contract within 14 days without giving any reason. To exercise the right to cancel, the customer must Send an Email to james@sanderson-treecare.com
On completion of the works, an invoice will be raised with a 30 day payment term. Payment can be made via bank transfer or cheque.
Where invoices are overdue and payment has not been received, Sanderson Tree Care reserves the right to charge daily interest on the debt at a rate of 8% over the Bank of England base rate on a weekly basis. In the event an account still remains outstanding, we will refer the matter to our debt collection agents, which will incur further costs of 20% + VAT. Any fixed fee costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate.
On completion of the works, an invoice will be raised with a 30 day payment term. Payment can be made via bank transfer or cheque.
The headings used in these Terms and Conditions are for convenience only and not necessarily part of their interpretation. The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties.
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.
United Kingdom law applies to all legally binding transactions between the client and the contractor